Cookie Policy
This Cookie Policy explains how our online gaming platform uses cookies and similar tracking technologies when you visit or interact with our services. By understanding how we collect and utilise data through these technologies, you can make informed decisions about your privacy while enjoying our comprehensive range of slot games, table games, and live casino experiences. This policy forms an integral part of our commitment to transparency and regulatory compliance within the United Kingdom’s digital gambling framework.
1. What Are Cookies and How We Use Them
Cookies are small text files that are placed on your device when you visit our website or use our mobile gaming applications. These files contain information that helps us recognise your device and preferences during subsequent visits, enabling us to provide a personalised and secure gaming experience. Our platform utilises various types of cookies to ensure optimal functionality, security, and user experience across all our gaming services.
We implement cookies for several essential purposes within our online casino environment. These include maintaining your login sessions, remembering your game preferences and betting limits, processing secure transactions, and ensuring compliance with responsible gambling measures. Additionally, cookies help us analyse user behaviour patterns to improve our game offerings and identify potential problem gambling indicators in accordance with UK Gambling Commission requirements.
The cookies we deploy are carefully categorised based on their function and duration. Some cookies are essential for basic website functionality and cannot be disabled without significantly impacting your ability to access our services. Others are used for performance optimisation, personalisation features, and analytical purposes, which can typically be managed through your browser settings or our cookie preference centre.
2. Types of Cookies We Employ
Our gaming platform utilises four distinct categories of cookies, each serving specific purposes within our operational framework. Understanding these categories will help you make informed decisions about which cookies to accept or decline based on your privacy preferences and desired level of service functionality.
- Strictly Necessary Cookies: These are essential for our website’s core functionality and include session management cookies, security authentication tokens, load balancing cookies, and fraud prevention mechanisms. These cookies cannot be disabled as they are crucial for maintaining account security and enabling basic gaming features.
- Performance and Analytics Cookies: These cookies collect information about how visitors use our platform, including which games are most popular, how long users spend on different sections, and where technical issues occur. This data helps us optimise our services and identify areas for improvement in our gaming portfolio.
- Functional Cookies: These enhance your gaming experience by remembering your preferences, such as preferred language settings, favourite games, customised dashboard layouts, and responsible gambling limits you have set. They enable personalisation features that make your gaming sessions more enjoyable and efficient.
- Targeting and Advertising Cookies: These cookies are used to deliver personalised promotional content and measure the effectiveness of our marketing campaigns. They help us show you relevant bonus offers, game recommendations, and promotional materials based on your gaming preferences and behaviour patterns.
3. Third-Party Cookies and External Services
Our gaming platform integrates with various third-party services to enhance functionality, security, and user experience. These external providers may place their own cookies on your device when you interact with their services through our platform. We work exclusively with reputable partners who maintain high standards of data protection and privacy compliance.
Payment processing services utilise cookies to facilitate secure transactions, verify payment methods, and prevent fraudulent activities. These cookies are essential for maintaining the integrity of financial transactions and ensuring compliance with banking regulations and anti-money laundering requirements. Game developers and software providers also employ cookies to deliver seamless gaming experiences and track game performance metrics.
Social media integration features may place cookies from platforms such as Facebook, Twitter, or YouTube when you interact with social sharing buttons or embedded content. Analytics services, including Google Analytics, use cookies to provide us with insights into user behaviour and website performance. We ensure all third-party partners comply with UK data protection regulations and maintain appropriate privacy standards.
4. Managing Your Cookie Preferences
You have comprehensive control over how cookies are used on your device when accessing our gaming services. We provide multiple methods for managing your cookie preferences, ranging from granular controls within our platform to browser-level settings that affect all websites you visit. Understanding these options empowers you to balance privacy concerns with desired functionality.
Our cookie preference centre allows you to selectively enable or disable different categories of non-essential cookies while maintaining access to core gaming features. You can access this centre through our privacy settings menu or the cookie banner that appears during your first visit. Changes to your preferences take effect immediately and are stored for future sessions.
- Google Chrome: Navigate to Settings > Privacy and security > Site Settings > Cookies and site data. Here you can block all cookies, allow only first-party cookies, or manage site-specific permissions.
- Mozilla Firefox: Go to Preferences > Privacy & Security > Cookies and Site Data to configure cookie acceptance levels and view stored cookies.
- Safari: Access Preferences > Privacy to adjust cookie and website data settings, including options for cross-site tracking prevention.
- Microsoft Edge: Visit Settings > Cookies and site permissions > Cookies and site data to customise cookie handling preferences.
Please note that disabling certain cookies may impact your gaming experience, including the inability to maintain login sessions, remember game preferences, or access certain promotional features. We recommend reviewing the implications of cookie restrictions before implementing broad blocking policies.
5. Data Retention and Security Measures
The information collected through cookies is subject to strict retention policies and robust security measures designed to protect your privacy and comply with UK data protection legislation. We maintain cookies and associated data only for as long as necessary to fulfil their intended purposes, with regular review and deletion processes in place.
Session cookies are automatically deleted when you close your browser or log out of your account. Persistent cookies have predetermined expiration dates, typically ranging from 30 days to 2 years depending on their function. Performance and analytics data is generally retained for 26 months to enable meaningful trend analysis and service improvement initiatives.
All cookie data is encrypted during transmission and storage, with access restricted to authorised personnel who require this information for legitimate business purposes. We implement industry-standard security protocols, including SSL encryption, secure data centres, and regular security audits to protect against unauthorised access, data breaches, and other security threats.
In accordance with the UK General Data Protection Regulation (UK GDPR), you have the right to request information about the cookies we use, access data collected about you, request corrections to inaccurate information, and in certain circumstances, request deletion of your data. These rights can be exercised through our customer support team or privacy contact channels.
6. Legal Compliance and Policy Updates
This Cookie Policy is designed to ensure full compliance with UK privacy and data protection legislation, including the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR). We regularly review our practices to ensure ongoing compliance with evolving regulatory requirements and industry best practices.
The UK Gambling Commission requires licensed operators to implement appropriate measures for customer protection, including transparent data handling practices and responsible gambling monitoring. Our cookie implementation supports these requirements by enabling us to detect potential problem gambling behaviours and implement appropriate intervention measures when necessary.
We reserve the right to update this Cookie Policy periodically to reflect changes in our services, cookie usage practices, or regulatory requirements. When significant changes are made, we will notify you through prominent website notices, email communications, or account notifications. Continued use of our services following policy updates constitutes acceptance of the revised terms.
For questions about our cookie practices, data handling procedures, or to exercise your privacy rights, please contact our Data Protection Officer through the contact methods provided in our Privacy Policy. We are committed to addressing your concerns promptly and transparently while maintaining the highest standards of customer service and regulatory compliance.
Last updated: January 28, 2026